Q: Where are you guys located?
A: We are in the heart of the San Fernando Valley, in the Greater Los Angeles Area.
Q: What are your customer service hours?
Our hours are Monday - Friday, 10 AM - 6 PM PST.
You can contact us here.
Q: What form of payments are accepted?
A: We accept Visa, MasterCard, Amex, Discover, and Paypal
Q: Are you a subscription based company?
A: No, we currently do not offer a subscription based service. If you see a recurring charge in your statement, please let us know, but we assure you that the your order will be a one-time charge.
Q: What countries do you ship to?
A: We ship within the continental US, US territories, Alaska, Hawaii, and ship internationally as well. We also ship to P.O. boxes and APO/FPO/DPO addresses. Please note: Countries outside of the USA may experience longer shipping times (3-4 weeks+) and may not have a tracking number available.
Q: Where do you ship from?
A: We have different locations for fulfillment, depending on your item's availability, we ship from our location in Winnetka, CA or we ship from overseas. In the near future, all items will ship from one location in the United States.
We currently offer free shipping on our entire store except for our free promotional items.
Q: When will my order ship?
A: We process orders to be shipped the following day. Please allow up to 7 business days for your order to process, following a shipping confirmation. Depending on the product, there are various shipping times, you may refer to the product's shipping tab for the estimated time.
Q: How long will it take for my product to arrive?
A: Because we have different special offers, it's best to read the shipping details on each product's page. Typically it takes 3-4 weeks.
Q: How do I track my order once it has been shipped?
A: When your order has been shipped, we will send you an email notification. Click "View your order" to get your tracking number. You may also track your order here. The carrier we use in the United States is USPS.
Q: Can I cancel or change my order?
A. If you need to cancel or change an order, please contact us as soon as possible. We process orders the following day, so depending on its stage we may be able to cancel/change it. Once the order has been processed for shipping, it cannot be changed and you cannot be refunded. You must wait till the product arrives and return it to us in order to process the refund.
Q: If I paid for shipping and want return my item, do I receive a refund on the shipping fee?
A: No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. This applies to both free items and our full priced items.
Q: What is your return/refund policy?
A: Free/Promotional items are nonrefundable and we do not refund shipping and handling costs. All other items must be returned to us in order to process the refund. We do not cover the shipping cost to return the item back to us.
If you received your items damaged, please contact us at email@example.com within 7 days of receiving your product (we recommend as soon as possible). If we determine the product was damaged during transit or has a manufacturer's defects, we will process an exchange for your item or store credit if the item is no longer available.
If you are not satisfied with your non-promotional items, you must contact us at firstname.lastname@example.org within 7 days of receiving your items for us to process your return. Unfortunately, if has been over 7 days since you received your product, your items cannot be returned for a refund or exchanged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items must be shipped back to us within 30 days. You will ship your items to PO BOX 2721 Winnetka CA 91306. Again, we do not cover the return shipping cost.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For our full refund/return policy please click here.
Q: How long does it take for my refund to return to my bank account?
A: Once we have notified that your refund has been done, please allow 5-7 business days for the credit to return to your account. The amount of time it takes to return to your account depends on your bank. If you refund is late, please check your bank account again and contact us at email@example.com.
Have more questions?
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