Q: Can I cancel or change my order?
A. If you need to cancel or change an order, please contact us as soon as possible. We process orders the following day, so depending on its stage we may be able to cancel/change it. Once the order has been processed for shipping, it cannot be changed and you cannot be refunded. You must wait till the product arrives and return it to us in order to process the refund.
Q: If I paid for shipping and want return my item, do I receive a refund on the shipping fee?
A: No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. This applies to both free items and our full priced items.
Q: What is your return/refund policy?
A: Free/Promotional items are nonrefundable and we do not refund shipping and handling costs. All other items must be returned to us in order to process the refund. We do not cover the shipping cost to return the item back to us.
If you received your items damaged, please contact us at firstname.lastname@example.org within 60 days of receiving your product (we recommend as soon as possible). If we determine the product was damaged during transit or has a manufacturer's defects, we will process an exchange for your item or store credit if the item is no longer available.
If you are not satisfied with your non-promotional items, you must contact us at email@example.com within 60 days of receiving your items for us to process your return. Unfortunately, if has been over 60 days since you received your product, your items cannot be returned for a refund or exchanged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items must be shipped back to us within 30 days. Please send your items to:
PO BOX 2721 Winnetka CA 91396
Again, we do not cover the return shipping cost.
Once we received your return, it is to be inspected by the returns/refunds department. If approved, then your refund will be processed, and the credit will return to the original method of payment. You will receive an email notification when the refund is processed. If your return is not approved, then we will reach out to you via email.
For our full refund/return policy please click here.
Q: How long does it take for my refund to return to my bank account?
A: Once you receive notification that a refund has been processed, please allow 5-7 business days for the credit to return to your account. The amount of time it takes to return to your account depends on your bank. If you refund is past due, please check your bank account again and contact us at firstname.lastname@example.org.