Q: Can I cancel or change my order?
A. If you need to cancel or change an order, please contact us as soon as possible. We process orders the following day, so depending on its stage we may be able to cancel/change it. Once the order has been processed for shipping, it cannot be changed and you cannot be refunded. You must wait till the product arrives and return it to us in order to process the refund. We monitor emails throughout the evening and weekend to ensure order changes can be made in time.
Q: If I paid for shipping and want return my item, do I receive a refund on the shipping fee?
A: No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. This applies to both free items and our full priced items.
Q: What is your return/refund policy?
A: Free/Clearance items are nonrefundable and we do not refund shipping and handling costs. All other items must be returned to us in order to process the refund. We do not cover the shipping cost to return the item back to us.
If you received your items damaged, please contact us at firstname.lastname@example.org within 60 days of receiving your product (we recommend as soon as possible). If we determine the product was damaged during transit or has a manufacturer's defects, we will process an exchange for your item or store credit if the item is no longer available.
Q: How do I return/exchange my pieces?
If you are not satisfied with your jewelry, you may send your items back to us. We want to make sure all our customers are happy with their pieces, so we do ask you to contact us at email@example.com to provide us feedback and reasons for the return.
In order to receive a refund on your pieces, your must send the items back to us and those pieces must meet the following requirements:
- Items must be returned to us within 60 Days of receiving it
- Items cannot be a 'Clearance' or 'Final Sale' items (will be indicated on the product's page)
- Items must be in original packaging
- Items must be in the same condition they were sent in
If you're ensure of your order's eligibility for a refund, please contact our customer support team.
Please send your items to:
Again, we do not cover the return shipping cost, and we do not refund the shipping cost.
Once we received your return, it is to be inspected by the shipping team and returns department. If approved, then your refund will be processed and the credit will return to the original method of payment. You will receive an email notification when the refund is processed. If your return is not approved, then we will reach out to you via email. Please note, it may take up to 2-3 days for us to process your return.
For our full refund/return policy please click here.
Q: How long does it take for my refund to return to my bank account?
A: Once you receive notification that a refund has been processed, please allow 5-7 business days for the credit to return to your account. The amount of time it takes to return to your account depends on your bank. If you refund is past due, please check your bank account again and contact us at firstname.lastname@example.org.