Shipping & Delivery
PlQ: What are the shipping fees?
A: For all United States orders over $45 USD the shipping fee will be waived (after coupons/discounts applied & before tax).
Otherwise, the shipping fee is a flat rate of $4.95 USD for United States Orders
- International orders over $85 qualifies for FREE USPS First Class Package International
For all international orders under $85, the shipping rates are carrier calculated and will vary based on country & weight of the total order.
Q: What countries do you ship to?
A: We ship within the continental US, US territories, Alaska, Hawaii, and ship internationally as well. We also ship to P.O. boxes and APO/FPO/DPO addresses.
Q: Where do you ship from?
A: We ship out of Los Angeles, California
Q: What shipping method do you use?
A: We ship all orders via USPS First Class Package.
Q: When will my order ship?
A: We process orders to be shipped the following day. Please allow up to 2-3 business days for your order to process, following a shipping confirmation.
Q: How long will it take for my product to arrive?
A: Once your order has been shipped, it can take up to 3-5 business days. International orders can take up to 2-3 weeks once shipped. International orders could be delayed due to customs.
Q: How do I track my order once it has been shipped?
A: When your order has been shipped, we will send you an email notification. Click "View your order" to get your tracking number. You may also track your order here.
Q: My tracking number says my package was delivered, but I didn't receive it. What should I do?
A: We suggest doing the following:
- Make sure your shipping address is correct
- We cannot be held responsible for delivered packages if the incorrect delivery/shipping address was entered. If this is the case, please let us know at email@example.com.
- If there was an "Attempted Delivery" notice (please note: we do not require signature confirmation for packages)
- Check if anyone your home received the package
If the package still cannot be located, we do ask you to wait at least 2 days as USPS can prematurely update the "delivery status" of a package. You can also check with your local post office and provide them with the tracking information.
If has been over 7 days since the order status was marked as "delivered", please let us know at firstname.lastname@example.org and we will assist you in any way we can.
Have more questions?