Shipping & Delivery
Q: What are the shipping fees?
A: For all United States orders over $30 USD the shipping fee will be waived (after coupons/discounts applied & before tax).
Otherwise, the shipping fee is a flat rate of $4.95 USD for United States Orders
For all international orders, the shipping rates are carrier calculated and will vary based on country & weight of the total order.
Some promotional items qualify for free shipping*. If the product qualifies for free shipping, it will be indicated on its product description.
*Promotional code will be required at checkout & cannot be combined with other promo code offers.
Q: What countries do you ship to?
A: We ship within the continental US, US territories, Alaska, Hawaii, and ship internationally as well. We also ship to P.O. boxes and APO/FPO/DPO addresses.
Q: Where do you ship from?
A: We have different locations for fulfillment, depending on your item's availability, we ship from our location in Winnetka, CA or from Rochester, NY.
Q: How do you ship your products?
A: We ship products via USPS.
Q: When will my order ship?
A: We process orders to be shipped the following day. Please allow up to 7 business days for your order to process, following a shipping confirmation. Depending on the product, there are various shipping times, you may refer to the product's shipping tab for the estimated time.
Q: How long will it take for my product to arrive?
A: Because we have different special offers, it's best to read the shipping details on each product's page. Once your order has been shipped, it can take up to 4-7 business days (United States). International orders can take up to 2-3 weeks once shipped. International orders may get delayed due to customs.
Q: How do I track my order once it has been shipped?
A: When your order has been shipped, we will send you an email notification. Click "View your order" to get your tracking number. You may also track your order here.
Q: What happens if my package got lost?
A: In the event your package gets lost in transit, we will make every effort we can to assist you. However, we cannot be held responsible for packages once they have been confirmed as delivered. Please make sure that you enter the correct delivery address.
Have more questions?